Rio de Janeiro Hostels respond to Hostelworld Contract

Following the recent news published on STAY WYSE regarding the global concern over the new Hostelworld contract, the Associação de Cama e Café e Albergues do Rio de Janeiro (ACCARJ) which represents hostels and B&B in the state of Rio de Janeiro, Brazil, shared with STAY WYSE the following letter sent to John O’Donnell, Chief Operating Officer of Hostelworld.com, on August 16th, 2013:

Dear Mr John O’Donnell,

We are writing to you on behalf of the Associação de Cama e Café e Albergues do Rio de Janeiro (ACCARJ) which represents hostels and B&B in the state of Rio de Janeiro, Brazil.

After a few meetings discussing the new HostelWorld contract, we would like to show our complete support to the letter sent by the Backpacker Network Germany and the Argentinean Chamber of Hostels with only a few important additions.

As you may know, in Brazil, we can’t charge the guests credit card without the CVV code. This means that we were never able to charge No Shows or pre payments that we need during special dates without having to contact the guest directly. For many times we had to cancel booking because they felt insecure to send us these information and more over we create a feeling that there bookings were not secure, even with HostelWorld confirmation. We have to always be extra careful with our policies and special packages, just to make sure we can cancel legally if the guests don’t send us those information.

On 1.1.4 we feel that there should be in the comparison the item “same date booked”, since we should be allowed to change prices daily.

On 1.1.5 and 1.1.6, we would like to change the “INCLUDING” for a “EXCLUDING” term. After all, the prices that we use in our own websites should never be used as parity with any OTA.

Concerning the item 1.2, we want to make sure that there will not be any fine due to costumers, regarding honoring the bookings in another hostel.

Again concerned that we might have extra charges, in the appendix, we would like you to offer other kinds of payment that are not internationals. Right now, our government charges us almost 15% on any payment sent abroad. And we are very concerned that if one day the payment method changes, we would have to add these financial costs to our expenses.

We would also ask that the dead line received by many of our members (17/august/2013) to sign the contract must be delayed until all discussions have finished.

As with others Hostels Associations worldwide, we are looking to discussing this further with you to establish a mutually acceptable agreement. Until then, we are asking our members not to sign the contract.

Kind regards,

Cassio U Castro
Administrative Manager ACCARJ

 

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