Trials for world’s first Google Glass check-in app


A company in the US is testing the world’s first Google Glass app for hotel reception staff.

Hospitality IT firm Itesso has developed a new app that will allow front desk staff to instantly recognise and check-in guests via the Google Glass app, which will be integrated with the hotel’s property management system (PMS).

The company will demonstrate the new solution this month at the HITEC 2014 event in Los Angeles.

“While Google Glass is still undergoing open beta-testing, the number of Glass explorers is continuously growing, thanks to a virtually infinite list of possibilities and applications that such a platform may enable,” said Bas Blommaart, Itesso’s chairman & chief technology officer. “With regard to the hospitality industry, Itesso has adapted Google Glass to finally offer functionality that has long been sought after: the ability to recognise guests before they even have the opportunity to reveal their name.”

According to Itesso, the new hotel app is designed to “maximise efficiency, functionality and convenience during the hotel guest check-in experience”. Guests will be recognised as they walk up to the reception desk using a photo taken by Google Glass and matched to the guest’s profile picture, which will either be kept on file or derived from sites like LinkedIn. Once the guest’s identity is confirmed, a voice command then completes the check-in process.

The check-in app for hotel staff is similar in concept to the Google Glass app being developed by SITA for the aviation industry. To be tested by Virgin Atlantic, this will enable airline staff to greet premium passengers and check them in as soon as they arrive, using passenger data sent to the Google Glass app.

In the hospitality sector, Starwood recently became the first hotel group to develop an app for Google Glass, when it expanded its customer app for the Starwood Preferred Guest (SPG) loyalty scheme. European OTA Destinia also recently unveiled a Google Glass hotel booking app.